2018 CEF Telecom call - Online Dispute Resolution (CEF-TC-2018-4) CEF-TC-2018-4-ODR Closed!
Objectives
CEF support is intended to facilitate handling of consumer disputes submitted to the ODR platform by ADR entities, traders, and e-commerce platforms, by using automated transmission based on the CEF eDelivery building block.
Actions
Proposals may address one or both Objectives below, and should clearly indicate which one(s) they address:
- Objective 1: Deployment of eDelivery Access Point(s) (AP)
- Objective 2: Upgrade of the case management/complaints management software in order to support, and duly comply with, the CEF eDelivery standards, and thereby ensuring interoperability with the ODR platform
European community funding
The Community provisional funding available for the call for proposals is:
- 0,40 Million EUR (Global Budget)
All the important deadlines
- 22 November 2018 - 11 months ago (Deadline for the presentation of proposals)
Further information about the call
Official webpage of the call
Useful documents
Organisations eligible to participate
Opened to the following bodies or institutes with legal status established in the covered areas:
- Any legal organisation
Covered areas
Bodies or institutes must have their registered legal seat in one of the countries taking part in the Programme which are:
- European Union (EU)
Directorate-Generale responsible
Directorate-General for Energy and Transport
Related calls for proposals
- 2019 CEF Transport call - MAP
- Call for proposals 2019 - Information on the possibility to submit a proposal for a grant ‘Support to improving rail interoperability with a view to achieve rail breakthroughs supporting TEN-T infrastructure policy: Technical Operational Issues Logbook’
- Call for proposals 2019 - Enhancing the cooperation between Railway Stakeholders for improving safety culture
- 2019 CEF Telecom call - EU Student eCard Core Service Platform (CEF-TC-2019-4)
- 2019 CEF Telecom call - Public Open Data (CEF-TC-2019-2)
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