2018 CEF Telecom call - Online Dispute Resolution (CEF-TC-2018-4) CEF-TC-2018-4-ODR Closed!


CEF support is intended to facilitate handling of consumer disputes submitted to the ODR platform by ADR entities, traders, and e-commerce platforms, by using automated transmission based on the CEF eDelivery building block.


Proposals may address one or both Objectives below, and should clearly indicate which one(s) they address:

  • Objective 1: Deployment of eDelivery Access Point(s) (AP)
  • Objective 2: Upgrade of the case management/complaints management software in order to support, and duly comply with, the CEF eDelivery standards, and thereby ensuring interoperability with the ODR platform

European community funding

The Community provisional funding available for the call for proposals is:

  • 0,40 Million EUR (Global Budget)

All the important deadlines

  • 22 November 2018 - 2 years ago (Deadline for the presentation of proposals)

Further information about the call

Official webpage of the call

Useful documents

  • Call for Proposals (Legal base)

Organisations eligible to participate

Opened to the following bodies or institutes with legal status established in the covered areas:

  • Any legal organisation

Covered areas

Bodies or institutes must have their registered legal seat in one of the countries taking part in the Programme which are:

  • European Union (EU)

Directorate-Generale responsible

Directorate-General for Energy and Transport

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