The Commission Regulation (EC) No 960/2008 of 30 September 2008 implementing Regulation (EC) No 808/2004 of the European Parliament and of the Council concerning Community statistics on the information society indicate a list of barriers to use internet by individuals.

Statistics of barriers of access of ICT are proposed at the Commission Regulation (EC) No 960/2008 of 30 September 2008 implementing Regulation (EC) No 808/2004 of the European Parliament and of the Council concerning Community statistics on the information society indicate a list of barriers to use internet by individuals.

The list of barriers is to be used to gather community statistics on the information society has been classified into two categories:

1. Barriers to home internet access via broadband because:
   • Too expensive.
   • No need.
   • Not available in my area.
   • Can access broadband elsewhere (e.g. at work).
2. Barriers to internet commerce because:
   • They prefer to shop in person, like to see product, loyalty to shops, force of habit.
   • Relevant information about goods and services difficult to find on website.
   • Lack of skills.
   • Delivery of goods ordered over the internet is a problem (e.g. takes too long or is logistically difficult).
   • Payment security concerns (e.g. giving credit card details over the internet).
   • Privacy concerns (e.g. giving personal details over the internet).
   • Trust concerns about receiving or returning goods, concerns about complaints or redress.
   • No payment card with which to pay over the internet.
   • Speed of the internet connection is too slow.