Multiannual consumer programme 2014-2020 CONSUMER 2020 Closed!


The general objective of the Programme is to ensure a high level of consumer protection, to empower consumers and to place the consumer at the heart of the internal market, within the framework of an overall strategy for smart, sustainable and inclusive growth. The Programme will do so by contributing to protecting the health, safety and the legal and economic interests of consumers, as well as to promoting their right to information, education and to organise themselves in order to safeguard their interests, and supporting the integration of consumer interests into other policy areas.


  1. Objective I: Safety: to consolidate and enhance product safety through effective market surveillance throughout the Union.
  2. Objective II: Consumer information and education, and support to consumer organisations: to improve consumers’ education, information and awareness of their rights, to develop the evidence base for consumer policy and to provide support to consumer organisations, including taking into account the specific needs of vulnerable consumers.
  3. Objective III: Rights and redress: to develop and reinforce consumer rights in particular through smart regulatory action and improving access to simple, efficient, expedient and low-cost redress including alternative dispute resolution.
  4. Objective IV: Enforcement: to support enforcement of consumer rights by strengthening cooperation between national enforcement bodies and by supporting consumers with advice.

European community funding

The Community provisional funding available for the programme is:

  • 188,83 Million EUR (Global Budget)

Further information about the programme

Useful documents

Official webpage of the programme