MEPs at the Internal Market Committee in the European Parliament approved a non-binding resolution that analyses and sets out proposals to remove obstacles to greater use of the digital single market. The resolution recommends to introduce a "European Trustmark" certifying that an online shop fully complies with EU law.

The Internal Market Committee in the European Parliament approved a non-binding resolution that analyses and sets out proposals to remove obstacles to greater use of the digital single market. According to the resolution, only around 7% of internet users have ever placed a cross-border order within the EU. This reluctance to buy across borders not only deprives Europe's consumers of single market benefits such as a wider choice of goods and lower prices, but also impedes its economic growth. In January 2012, the Commission already presented an action plan for the development of electronic commerce in the EU.

Barriers to cross-border goods delivery services also prevent EU consumers from shopping on the internet. MEPs stressed the importance of ensuring reliability, speed of delivery and efficient return systems, which they say are best promoted by free and fair competition. They proposed to introduce measures to ensure reasonably-priced delivery to remote or outlying areas. The committee also calls on the Commission and EU member states to develop and implement measures to complete a neutral and safe EU regulatory framework for online and mobile payments.

An "action plan" to integrate small and medium-sized enterprises (SMEs) into the digital single market was also requested by MEPs. They also call on the Commission to develop a strategy to boost digital entrepreneurship, promote training for online traders and encourage digital development programmes for SMEs.