Call for proposals 2021 - Action grants to provide financial contributions to organisations representing consumer interests in Members States or offering assistance to consumers in Member States in the form of Alternative Dispute Resolution SMP-CONS-2021-ADR Closed!


The aim of this Call for proposals is to facilitate the consumers' access to alternative dispute resolution entities; including protection to vulnerable consumers, networking of national alternative dispute resolution entities, promoting monitoring activities on the functioning and the effectiveness of dispute resolution mechanisms. This echoes the Consumer Agenda adopted November 2020 which aims at supporting the digital transition and strengthening the enforcement of consumer rights. In 2020, the ADR framework across the EU proved to be an effective means of redress especially in resolving travel-related claims. Therefore, the Commission has doubled its financial allocation to ADR entities as one of its concrete measures to boost consumer confidence which is crucial for the post-pandemic economic recovery.


A wide range of activities are eligible to be supported by grants provided that they can be linked to the expected results. Such activities may include for instance (non-exhaustive list):

  • Awareness raising on consumer ADR, including ADR networks, bringing knowledge on ADR to a wider groups of consumers and traders.
  • ADR networks support: meetings, conferences, development of common tools and common knowledge to improve networking and sharing of best practices.
  • Case handling: development of case management systems, including information technology tools, for instance, online migration of the case handling process to facilitate better screening and assessment of cases, communication with the parties to the disputes, case tracking, etc.
  • ADR operational capacity: staff training on the relevant European legislation, mentoring, study visits, data sharing with other stakeholders, and consulting to allow ADR entities to implement working methods and organisational models to better fulfil their mission.
  • Prototyping or purchasing tools based or artificial intelligence to assist decision-making.
  • Performing statistical analysis of complaints and request by consumers to determine common problems

European community funding

The Community provisional funding available for the call for proposals is:

  • 1,00 Million EUR (Global Budget)

All the important deadlines

  • 02 September 2021 - more than one month ago (Deadline for the presentation of proposals)

Further information about the call

Official webpage of the call

Useful documents

  • Call for proposals (Legal base)

Organisations eligible to participate

Opened to the following bodies or institutes with legal status established in the covered areas:

  • SMEs
  • Enterprises

Covered areas

Bodies or institutes must have their registered legal seat in one of the countries taking part in the Programme which are:

  • European Union (EU)
  • European Free Trade Association (EFTA)

Directorate-Generale responsible

Directorate-General for Enterprise and Industry

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