The aim of this Call for proposals is to facilitate the consumers' access to alternative dispute resolution entities compliant with Directive 2013/11/EU; including through measures for vulnerable consumers, developing the networking of national alternative dispute resolution entities, promoting monitoring activities on the functioning and the effectiveness of dispute resolution mechanisms.

The following activities are eligible:

• Awareness raising on consumer ADR and the European ODR platform, including ADR networks, bringing knowledge on ADR and ODR to a wider groups of consumers and traders;
• ADR networks support: meetings, conferences, development of common tools and common knowledge;
• Case handling: development of case management systems, including information technology tools, advice and staff training on the relevant European legislation. Please
• note that activities primarily aimed at implementing eDelivery of Connecting Europe Facility are not within the scope of this call.
• ADR operational capacity: mentoring, study visits and consulting to allow ADR entities to implement working methods and organisational models to better fulfil their mission.

The Community provisional funding available for the call for proposals is:

• 0,50 Million EUR (Global Budget)

• 30 June 2020 - in one month (Deadline for the presentation of proposals)

• Official page of the Call

• Call for proposals (Legal base)

Opened to the following bodies or institutes with legal status established in the covered areas:

• Non profit organisations

Bodies or institutes must have their registered legal seat in one of the countries taking part in the Programme which are:

• European Union (EU)

Directorate-General for Health and Consumer Protection

• Call for proposals 2020 - Actions with Member States for capacity building of the alternative dispute resolution bodies for consumer disputes
• Call for proposals 2020 - Grants for cooperation between national authorities responsible for the enforcement of the consumer protection laws
• Call for proposals 2019 - Actions with Member States for capacity building of the alternative dispute resolution bodies for consumer disputes
• Call for proposals 2019 - Financial contributions for cooperation between national authorities responsible for the enforcement of the consumer protection laws
• Call for proposals 2018 - Access to alternative dispute resolution mechanisms for consumers