Call for proposals 2019 - Actions with Member States for capacity building of the alternative dispute resolution bodies for consumer disputes CONS-ADR-2019 Closed!


The aim of this Call for proposals is to facilitate the consumers' access to alternative dispute resolution entities compliant with Directive 2013/11/EU; including through measures for vulnerable consumers, developing the networking of national alternative dispute resolution entities, promoting monitoring activities on the functioning and the effectiveness of dispute resolution mechanisms.

The expected results:

  • Increased accessibility of ADR entities to consumers, including in a cross-border context;
  • Improved operational capacity in resolving consumer disputes.


The following activities are eligible:

  • Awareness raising on consumer ADR and the European ODR platform, including ADR networks, bringing knowledge on ADR and ODR to a wider groups of consumers and traders;
  • ADR networks support: meetings, conferences, development of common tools and common knowledge;
  • Case handling: development of case management systems, including information technology tools, advice and staff training on the relevant European legislation;
  • ADR operational capacity: mentoring, study visits and consulting to allow ADR entities to implement working methods and organisational models to better fulfil their mission.

European community funding

The Community provisional funding available for the call for proposals is:

  • 1,00 Million EUR (Global Budget)

All the important deadlines

  • 04 July 2019 - more than one year ago (Deadline for the presentation of proposals)

Further information about the call

Official webpage of the call

Useful documents

  • Call for proposals (Legal base)

Organisations eligible to participate

Opened to the following bodies or institutes with legal status established in the covered areas:

  • Non profit organisations

Covered areas

Bodies or institutes must have their registered legal seat in one of the countries taking part in the Programme which are:

  • European Union (EU)

Directorate-Generale responsible

Directorate-General for Health and Consumer Protection

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