Call for proposals 2018 - Access to alternative dispute resolution mechanisms for consumers CHAFEA/2018/CP/ADR-JA Closed!


The aim of this call for proposals is to increase the effectiveness of consumer ADR by co-financing measures to be undertaken by registered ADR entities in relation to one or more of the following priorities:

  1. access: promotional, communication and outreach activities and creation of online interfaces adapted for a broad range of consumers, including vulnerable consumers;
  2. functioning and effectiveness: increasing operational capacity and expertise of ADR entities and their networks, such as streamlining of the case handling, reducing backlog of cases, improving staff efficiency and expertise, establishing performance monitoring, and the exchange of current best practices and experience in the Member States.
  3. networks: joint activities of ADR networks at the national, regional, sectorial or European levels to enhance the quality of consumer ADR.


Within these objectives, the following activities are eligible:

  1. Development, customisation, use or maintenance of IT tools or web services;
  2. Training activities;
  3. Promotion, communication, awareness raising and outreach activities;
  4. Analytical activities, including data collection, surveys, research activities, knowledge base;
  5. Actions aiming at the creation and improvement of networks;
  6. Mutual learning including study visits and workshops and development of working methods which may be transferable to other ADR entities

European community funding

The Community provisional funding available for the call for proposals is:

  • 1,00 Million EUR (Global Budget)

All the important deadlines

  • 04 December 2018 - 2 years ago (Deadline for the presentation of proposals)

Further information about the call

Official webpage of the call

Useful documents

  • Call for Proposals (Legal base)

Organisations eligible to participate

Opened to the following bodies or institutes with legal status established in the covered areas:

  • Non profit organisations

Covered areas

Bodies or institutes must have their registered legal seat in one of the countries taking part in the Programme which are:

  • European Union (EU)

Directorate-Generale responsible

Directorate-General for Health and Consumer Protection

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