The main objective of the ECC Network is providing information and assistance to consumers to help them exercise their rights and obtain access to appropriate dispute resolution, including out of court online resolution schemes as described in its Vademecum 9 objectives:
 

•     Providing consumers with information
•     Assisting consumers with a complaint
•     Assisting consumers with a dispute
•     Organising promotional activities
•     Contributing to ADR/ODR activities
•     Networking and feedback
•     Cooperating with enforcement authorities
•     Collaborating with traders (associations or professional bodies)
•     Ensuring a uniformly high quality standardised services

The implementation of the 9 objectives described in the Vademecum is mandatory: every ECC  shall  guarantee  that  the  full  range  of  activities  is  provided  in  the  FPA  and subsequent SGA (Specific Grant Agreement) proposals:
Information

1. Case handling
2. Visibility and promotion of the European Consumer  Network
3. ADR/ODR development
4. Networking and feedback
5. Cooperation with stakeholders
6. Quality

The Community provisional funding available for the call for proposals is:

• 22 June 2017 - 2 years ago (Deadline for the presentation of proposals)

• Official page of the Call

• Annual work Programme 2017 (Legal base)
• Guide for Applicants (Guidelines for applicants)

Opened to the following bodies or institutes with legal status established in the covered areas:

• Non profit organisations

Bodies or institutes must have their registered legal seat in one of the countries taking part in the Programme which are:

• European Union (EU)

Directorate-General for Health and Consumer Protection

• Call for proposals 2019 - Actions with Member States for capacity building of the alternative dispute resolution bodies for consumer disputes
• Call for proposals 2019 - Financial contributions for cooperation between national authorities responsible for the enforcement of the consumer protection laws
• Call for proposals 2018 - Access to alternative dispute resolution mechanisms for consumers
• Call for Proposals 2018 - Operating grants for the functioning of Union-level consumer organisations representing consumer interests
• Call for proposals 2017 - Consumers - 2018-2021 framework partnership agreements for establishing a cooperation between the EC and chafea and the ecc-net