Call for proposals 2017 - Consumers - 2018-2021 framework partnership agreements for establishing a cooperation between the EC and chafea and the ecc-net CONS-ECC-2017 Closed!


The main objective of the ECC Network is providing information and assistance to consumers to help them exercise their rights and obtain access to appropriate dispute resolution, including out of court online resolution schemes as described in its Vademecum 9 objectives:

  •     Providing consumers with information
  •     Assisting consumers with a complaint
  •     Assisting consumers with a dispute
  •     Organising promotional activities
  •     Contributing to ADR/ODR activities
  •     Networking and feedback
  •     Cooperating with enforcement authorities
  •     Collaborating with traders (associations or professional bodies)
  •     Ensuring a uniformly high quality standardised services


The implementation of the 9 objectives described in the Vademecum is mandatory: every ECC  shall  guarantee  that  the  full  range  of  activities  is  provided  in  the  FPA  and subsequent SGA (Specific Grant Agreement) proposals:

  1. Case handling
  2. Visibility and promotion of the European Consumer  Network
  3. ADR/ODR development
  4. Networking and feedback
  5. Cooperation with stakeholders
  6. Quality

European community funding

The Community provisional funding available for the call for proposals is:

All the important deadlines

  • 22 June 2017 - 3 years ago (Deadline for the presentation of proposals)

Further information about the call

Official webpage of the call

Useful documents

  • Annual work Programme 2017 (Legal base)
  • Guide for Applicants (Guidelines for applicants)

Organisations eligible to participate

Opened to the following bodies or institutes with legal status established in the covered areas:

  • Non profit organisations

Covered areas

Bodies or institutes must have their registered legal seat in one of the countries taking part in the Programme which are:

  • European Union (EU)

Directorate-Generale responsible

Directorate-General for Health and Consumer Protection

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