The EU seeks with a new project to make self-service terminals more accessible for disable people

The "APSIS4All" project, which is financed with EU funds, is aimed to make self-service terminals, such as public transport ticket vending machines or public information kiosks and cash dispensers, to the Europeans who have a disability or the 87 million Europeans aged 65 and over. In order to carry out this purpuose, the project will design and validate personalised interfaces, including contactless cards, to help overcome existing accessibility barriers.

The European Union is seeking to make self-service terminals more accessible for the one in six Europeans who have a disability or the 87 million Europeans aged 65 and over. Thus, the European Commission is contributing €3.41 million, half of the overall budget, to the APSIS4All project which aims to design and validate personalised interfaces, including contactless cards, to help overcome existing accessibility barriers. Trials will begin in cash dispensers in Barcelona, Spain from September 2011 and at ticket vending machines in Paderborn, Germany from January 2012, and will run for three years.

APSI4All will focus on multi-modal interaction and cutting edge technologies such as Near Field Communication (NFC) or short range wireless communication. For example, tests could involve a programmed card that contains the user's preferences. So the machine instantly adapts to the user's needs such as changing the size of the font or choice of language. Other interfaces could include a mobile phone with accessibility features that enables a customer to purchase a ticket online and pay at the machine issuing the ticket using a secure code sent to their phone.

In the EU there are hundreds of thousands of PDTs. Although, a number of technological solutions exist on the market to help facilitate their use, such as keypads placed within reach of wheelchair users, Braille labels on the buttons or voice output via a speaker for visually impaired users, these essential functions are often simply not available or not activated. Therefore, the ultimate goal of this project is to propose a standardised framework that could foster further take up of e-accessibility features by the ATM industry and service providers. The European Disability Strategy 2010-2020 "A Renewed Commitment to a Barrier-Free Europe" presented last year by the European Commission has as one of its main goals to standardise services.