On the occasion of International Missing Children's Day, European Commission Vice-Presidents Viviane Reding, responsible for EU Justice, Fundamental Rights and Citizenship, and Neelie Kroes, responsible for the Digital Agenda, urged EU Member States to step up their efforts to introduce child alert systems and to make the missing children's hotline 116 000 operational as soon as possible.

The EU has already put in place the rules to ensure that the 116000 number is set aside everywhere in the EU for hotlines to report missing children and offer guidance and support to their families. These hotlines are currently operational in 11 Member States (Belgium, Denmark, Greece, France, Hungary, Italy, the Netherlands, Poland, Portugal, Romania and Slovakia), six more than over a year ago.

With the adoption of new EU telecoms rules in November 2009, EU Member States are obliged to make every effort to ensure that the 116 000 hotline is activated by 25 May 2011. The Commission will closely monitor the implementation of this obligation by the Member States, as it did for the single European emergency number 112, which now works free of charge anywhere in the EU.

The Commission also supports the creation of cross-border child alert systems that help in the search of abducted children by enabling the public to provide the relevant authorities with real-time information. Alert systems exist in 8 Member States (the Netherlands, Portugal, France, Luxembourg, Belgium, Greece, Germany and the UK).

Background

On 15 February 2007 the Commission adopted a Decision requiring EU countries to make the 116 000 number available for child hotlines across the EU. The Commission has repeatedly urged Member States to make this number operational as soon as possible.

In March this year, the Commission adopted two proposals containing new rules to step up the fight against child abuse, sexual exploitation of children and child pornography. These new proposals will guarantee greater assistance for victims and harsher measures against the criminals responsible for the sexual exploitation of children and trafficking.

Under the revised telecoms rules agreed in 2009 and in particular Article 27a of the amended Universal Service Directive, Member States are obliged, no later than 25th May 2011, to make every effort to ensure that citizens have access to a service operating a hotline to report cases of missing children. The hotline shall be available on the number 116000.