Europe launches an information campaign on CE marking

Under the slogan "CE marking makes Europe's market yours!", the European Commission is carrying out an information campaign on the CE marking. The marking signals that a product is in compliance with all relevant EU legislation, making it eligible to be marketed and sold throughout the EU.

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European decision makers meet to move forward on consumer safety

Palma de Mallorca, in Spain, is hosting the Seminar on Consumer Safety in Palma de Mallorca, which was attended by the European Commission's Director of Consumer Affairs, Jacqueline Minor.

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European Union does not still take advantage of the benefits of telecomunications single market

Consumers, businesses and the EU economy as a whole are denied the full economic benefits of a truly single and competitive EU-wide telecoms market because of inconsistent application of EU telecoms rules, according to the European Commission's annual report on the Single European Electronic Communications Market.

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Commission sets up an expert group to evaluate European contract Law

The European Commission has called a group of legal experts to study how to improve contract Law in the European Union. The group is formed of 18 experts in European contract law, lawyers and consumer representatives and It will aim to promote cross border trade and strengthen the rights of consumers.

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Commission unveils the European Digital Agenda

The Europea Commission has recently unveiled the contents of the European Digital Agenda, the he first of seven flagship initiatives under the Europe 2020 strategy for smart, sustainable and inclusive growth. The Digital Agenda focuses on seven areas, foreseeing some 100 follow-up actions, of which 31 would be legislative.

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EU helps passengers with their complaints on volcanic ash crisis

The network of European Consumer Centres (ECC-Net) has come out  with a practical complaint package, which is designed to help consumers affected by recent flight disruptions to exercise their consumer rights guaranteed under EU laws. The package includes a standard complaint letter, contact details of all airlines and other practical advice.

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Towards a better detection of dangerous products

The number of dangerous consumer products notified through the EU's rapid alert system for non-food dangerous products RAPEX rose by 7% in 2009 compared to 2008, as shows the Commission's annual RAPEX report. This rise from 1866 notifications in 2008 to 1993 last year shows that the capacity of the RAPEX system has increased again in 2009, following more effective market surveillance by Member States.

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Barriers in EU cross-border trade

The European Commission has published the spring Consumer Markets Scoreboard, which reveals that EU consumers are still not reaping the full benefits of the internal market due to barriers to cross-border commerce. It also underlines the variation in the ability of consumers to afford goods and services from one country to another.

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EU studies its consumer policy

A recent EU survey found most consumers are unhappy with the bus and train services in their cities, with many also complaining about banking services and their power and gas companies. That is why services have been the focus of an EU conference on consumer policy this week

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European Parliament calls for transparency in the ACTA negotiations

While supporting efforts to protect intellectual property rights through an international anti-counterfeiting agreement, MEPs insist that the European Parliament must be kept abreast of the negotiations and that data protection and privacy rights of citizens must be safeguarded.

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Mobile phone customers entitled to protection from data-roaming "bill shock"

As from 1st March 2010, European mobile phone operators are obliged under EU roaming rules to offer their customers a cut-off limit facility to protect them from 'bill shocks' for surfing the Internet with their mobile phones and laptops while travelling in other EU countries.

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