The European Commission launched one-stop shop throughout a new transparency portal that intends to make the Commission's decision-making processes more open and accessible to citizens than ever before. According to a spokesman for the European Ombudsman, the new portal is definitely a great improvement as regards user-friendliness, compared to the old transparency webpage.

Commission's Vice-President Maroš Šefčovič, responsible for interinstitutional relations and administration, presentedthe new Transparency web portal that makes Commission's decision-making processes more open and accessible to citizens. With the portal the Commission has listened to those who use our many transparency tools, and a common complaint is that the tools are scattered across the Europa website and are sometimes hard to find. In June 2011, Parliament and Commission presented a new register for lobbyists.

In particular, the new Transparency web portal acts as a window on the wide range of instruments developed over recent years to make public scrutiny easier, and improve citizens' ability to exercise their rights. It provides quick and direct access to information on legislation, impact assessments, experts groups and advisory committees, consultations, interest representation and lobbying, access to documents, and recipients of EU funds.

The new portal has been tested by a wide variety of backgrounds including NGOs, the media, interest representatives and the European Parliament. According to the Commission, they confirmed that the portal is user-friendly.